There was a minor manufacturing defect with my headphones which most people probably wouldn't have been able to hear. Even if they could, it would have been considered insignificant. With one phone call, my salesman stepped up and exchanged the item without hesitation, and without even having heard the problem. He then worked with his team, who went out of their way to accommodate me through the exchange so I wouldn't have to send my headphones in and be without while waiting for a replacement. Smooth, red carpet service all the way! I felt they had an appreciation for, and knew how to cater to a critical audiophile clientele. And I never even stepped foot into a store; my entire purchase and exchange was all done by phone and email. Imagine the service I would have received had I come into the showroom! Impressive! ListenUp, you have my business from now on!
It's been a pleasure working with Listen Up while experiencing issues with the Marantz receiver I bought there last year. I took my unit in for repair and they sent me home with a loaner of equal quality. A few weeks later a brand new unit was shipped to my door, followed by an in house service call to ensure I was happy with the product and installation and offer any tips on how to improve my setup. Excellent service, thank you Listen Up!
I called looking for a belt for a record player. Their store does not carry them, but instead of just sending me away (as so many other stores had done) they provided me with the name and webpage of a company that sells them. Further, the gentleman I was speaking with went on their website and looked up to insure the part I needed was carried. That's what I call excellent customer service. Thank you.