Dustin Gonzales made the difference! I spotted my purchase on usedcars.com and contacted the dealership. Dustin responded immediately. At my appointment the next day, Dustin was able to address the concerns I expressed concerning purchasing the vehicle. He met every request I had, and ultimately delivered an already great vehicle in "superior" condition. Not everyone is attentive to a prospective customer's requests and is pleasant the whole while. As a woman shopping for a vehicle alone, Dustin was someone I could trust. He wasn't full of hype and promise. He didn't pressure me and ultimately he delivered an excellent purchase for me - and I wasn't there all evening. The finance office was also efficient, and honest. There were no surprises or disappointments as I've experienced elsewhere. Thanks also to the detail team who went the extra mile as well. It appeared to be a team effort and I left a very happy and satisfied customer.
Chuck is perhaps the best mechanic in the whole universe. Not only are they fair and tell you exactly what needs to be done, but he goes more than the extra mile. I had a break in recently, and they replaced the steering column. That worked great. I locked all of my doors, and realized that he did not give me back my door key (totally understandable over site, one I did not think of at all). I called his shop at 8pm, he was still there. He delivered my keys to me. Had me try them in the door, they did not work (thieves must have broken the tumblers in the door too). So, he then went back to his shop and got a kit to get me into my car. He is a fantastic human being and a very interesting one too. I would recommend him very very highly. His prices are fair, but there is NOTHING discount about him nor his staff.
Recently bought a new F 150 from Freeway Ford. I had been to the auto show and did a test drive and my homework , so I knew exactly what I wanted. I went to dealer #1 and almost settled for less then what I really wanted. They did not have my truck and told me it would cost me another $5000.00 to get what I wanted. Luckily I went to Freeway for a 2nd opinion. I got the exact truck I wanted, color and everything for not $5000.00 more, but only $268.00 more. Phil, my sales rep was courteous, professional, and very knowledgeable. He had me out the door quickly, with my phone synced and a full tank of gas. (36 gallons). Jeff in finance was about the best I have dealt with. The dealership is clean, nice lobby, the whole experience was enjoyable.