My husband and I visited the store 11/24/2015. We had planned on upgrading our plasma to the newer 4k. The salesman was incredible to say the least. The store was layed out well and we were greeted immediately when we walked in. After respectfully shooing the salesman away for a short bit, we called him back to ask questions. He was very knowledgeable which moved us from looky lue status to serious buyers. We bought the TV and sound system. The salesman was very respectful and did not try to push us into a decision. They also have a 36 month zero interest payment plan which was somewhat motivating as well. They are commissioned there, so I am sure he was a happy camper as we were. It was an outstanding experience. I can only say that management must have caught on to the experience Lorie had in 2014.