In mybookCar Collection (edit)
Added to your car collection.
Removed From mybook!

We took this business out of your car collection.

This business has CLOSEDReport as open? »

Lafontaine Hyundai

1847 S Telegraph Rd,

Dearborn, MI 48124

(313) 561-6600

Business Details

Hours:
Mon 9:00 am - 9:00 pm, Tue - Wed 9:00 am - 6:00 pm, Thu 9:00 am - 9:00 pm, Fri 9:00 am - 6:00 pm, Sat 10:00 am - 4:00 pm
Sponsored Links
Brands:
Hyundai Motor
Neighborhoods:
Gindely, Dearborn
Categories:
New Car Dealers, Used Car Dealers, Used Truck Dealers, New Truck Dealers, Car Rental
Other Information:

Parking: Lot

More »

Less »

Reviews

Share Review

Like this review? Share it on your social network to get the word out!

Posted: 3/4/2015

Overall

I brought my mom's 2010 Kia Soul in for service on January 26, 2015. I was here when the service department opened. At that time, the windshield washer fluid would not spray, the rear speaker was making a popping noise, and the sunroof would not open properly. After I sat here (because I am here in the lounge waiting again right now) until nearly 2 o'clock, I found out that there was an issue with the service plan that I purchased here at LaFontaine. My service advisor made some calls. I made some calls. It was then determined that the vehicle had to remain over night because it had to be &quot;inspected&quot; and that wouldn't take place until the next day. I was given a ride home. <br> <br>For two days I was told that the inspector hadn't come out yet. However, my call to the warranty company discovered that the inspector had been out that morning. I was then told that the inspector was here then. Needless to say, the sunroof had to be further broken down for further inspection. It was finally determined that the issue would be covered and we had to wait for parts. <br> <br>In the midst if this, I was given a loaner vehicle that they didn't authorize my mother to drive. I had to go out of town so my mother began calling daily to find out if her car was ready - to the point where I told her to stop calling. <br> <br>When it was all said and done, the car was supppsed to be ready for pick-up. At that point, the tech discovered that now the speedometer is not working. It was working when we brought it in. Now we had to wait for that to be repaired. This took almost an additional week to take care of. <br> <br>So I get the call on February 26, 2015 that my mom's car is finally ready to be picked up. I send my mother up here to get her car. She's estatic because when I bought her this car in November, it was exactly what she wanted, but for almost a month it's been out of her possession. She gets up here to retrieve her baby and THE WINDSHIELD IS CRACKED - all the way across. It wasn't like that when it was brought in, and mind you, she hasn't seen her car in a month so you can imagine her frustration when the explanation was that the crack started from a chip in the windshield. Needless to say, because it was in LaFontaine's possession, the windshield will be replaced at their expense. <br> <br>She was told that Safelite would be coming to the house to get the vehicle. Then there was a change and the vehicle needed to be brought in, which brings me to why I am here now. I brought her truck in before 8 a.m. expecting that Safelite would be present between 8:30 and 9. It is now after 12:00 and I am still here and the vehicle is still sitting waiting to be repaired. When I inquired, I was told it would be about 45 more minutes before they would even arrive. <br> <br>I just wanted to take a moment to express my disappointment with this repair experience. By coming to the dealership, especially this dealership that is so widely known, our expectations were very high. We have truly been let down and really feel like there is a complete disregard for the value of our time, especially mine since I am the one who sits and waits. My household has another Kia vehicle that we purchased here. This experience has made me think twice about having it serviced here.

Was this helpful?Yes
|
Flag Abuse
Updated: 4/22/2014

Posted: 4/14/2009

Overall
Great service

Although buying the car was something of a battle (they did not want to give me what I thought a fair price on the trade in), the salesman finally capitulated and I ended up with a good deal on a 2007 Prius (which I absolutely LOVE). Because of the 'extras' on the car, I felt it necessary to use the dealer for service and am I glad I made that decision. The service department is efficient, honest, and knowledgeable. They went out of their way to fix a tiny problem with the car and offer great deals on oil changes and other regular maintenance (in the form of coupons mailed to the house). Stand firm with the sales force and then use LaFontaine's service for all your needs with the car.

Was this helpful?Yes
|
Flag Abuse
Sponsored Links
Map & Directions
People Also Viewed
Send to Phone
Lafontaine Hyundai

1847 S Telegraph RdDearbornMI 48124

(313) 561-6600

Send this business listing as a text message to a mobile phone.

Cancel

Your text message was sent.

To opt out at anytime, send the word STOP to YP411.

To get a help message, send the word HELP to YP411.

There was an error sending your text.

Please try again.

Terms: The recipient of this text message may incur charges depending on their wireless carrier. Not all carriers are currently supported.

E-Mail
Message Business

What would you like to know?

Cancel

Sorry!

We were unable to send your message. Please try again later.

Add a Photo
Lafontaine Hyundai

1847 S Telegraph RdDearbornMI 48124

(313) 561-6600

  • Photos should be in .gif, .jpg, or .png format
  • Photos should represent this business (ex. storefront, interior, services/amenities offered, etc.)
  • Photos must not be of an objectionable nature (offensive, profane, pornographic, obscene, etc.)
  • All photos submitted are subjected to YP Terms of Service
Add a New Collection
Oops! There was a problem saving the new custom collection.
Please try again.
Collection Name cannot be empty
Upload a Photo
(optional)

Remaining Characters: 100

Remaining Characters: 500

Cancel
Save
We just redesigned yp.com! Do you like it?
× Not a Fan

× Thank You!

Feedback