We had a pool built July 2014 and My husband had to supervise the job every step of the way. Artisian Pool claimed to do all their own work but every step of the way is a different subcontractor. The "supervisor Jason" was never around to supervise just collect money. Our pool too has cracks around it but the stupidest thing is is they did not install a overfill drain so that when it rains the over fill will not drain out. We were told the water can not go above the plastic band that runs at the top of the tile so we have to be home to physically monitor the level of the water & pump out when it gets too high. Planning an upcoming vacation my husband called Jason several times for him to give us an estimate to install the overfill drain. Never calls back. He calls the owner Brian & talks to him, still nothing happens. We end up calling another pool company to come & give an estimate. TERRIBLE customer service & experience - don't use them!