I am sorry to read the story from the one customer who gave this business only 1 star. I notice that all the other reviewers, including myself, have given the business 5 stars, so I believe, and hope, that the experience of the 1-star reviewer is highly anomalous. One thing which honesty compels me to point out, however, is that Ken asked me, if I was satisfied, to post a review on this website. I would not, otherwise, have heard of this website. Thus the positive reviews might not be from a random sample of Ken's customers. In any event, I was most pleased with this company's service, pleased enough to make the effort to create an account on this website, and to compose a positive review. I am especially pleased when I contrast this company with another one with whom I had been doing business earlier, the Checker/Liberty company, which deserves a most negative review. I called Checker/Liberty from Fairborn OH on Friday mid-morning, January 27, and told them I needed a cab. They said they would send one as soon as one was available. I waited 2 hours and 25 minutes. When, after that time, I called them back (or, more precisely, someone else called them on my behalf), they said that they still had no one who could go to Fairborn and pick me up. In contrast, when Clean Cab was called after the Checker/Liberty request was canceled in disgust, Clean Cab came to Fairborn within minutes, even though they are not located in Fairborn, it is, from their point of view, and outlying suburb, and they took me swiftly and efficiently to where I had to go. I used them the one subsequent time I needed them, which was to take me from my hotel to the bus terminal in Dayton, and not only was the cab on time, but also the cab tried valliantly to take me to my destination by the shortest possible route. If I ever return to the Dayton area, and do not rent a car, this is the cab company with which I will want to do business, unquestionably.
almost feel bad leaving this review like my husband said the people need to know who this girl is her name is Patricia a couple weeks back she was sent to my mother's house as a pick up asked for a ride to a store but was not the case my mom was on the verge of being really sick but miss Patricia got there she pulled over to the side of the road. Asked if she wanted ger to call an ambulance my mother told her no upon her arrival to the hospital she parked her cab walked in with my mother got her a wheelchair check her in held her hand and waited till she was taking back to her room my mother us very grateful for you miss Patricia she spent 2 weeks in the hospital this young lady is clearly in the wrong line of work she is very special and should be paid a great deal of amount for helping people out like she does now I called owner brian he said a review would be grwat hardly enough i do believe this company is only thriving cause of her and a few others like Jenn but really this girl needs more than a review I want to do something special oneday i will unfortunately i do not live in ohio but when i come back to visit i will find her and repay her for her kindness you should do everything in your power to keep her as my husband said he used to work for a cab company I know you do not make that much money in this company this. Girl really needs to be in a profession that helps her financially and gives her bonuses for her kindness
I almost feel bad leaving this review the people need to know who this girl is her name is Patricia a couple weeks back she was sent to my mother's house cuz my mother called The Cab Company she asked for a ride to a store but indeed that was not the case my mother needed to be rushed to the hospital but was afraid what would happen to her if the ambulance took her so we miss Patricia got there she pulled over to the side of the road got in the backseat talk to my mother held her hand and convinced her to go to the Hospital upon her arrival to the hospital she parked her cab walked in with my mother got her a wheelchair check her in held her hand and waited till she was taking back to her room this young lady is clearly in the wrong line of work she is very special and should be paid a great deal of amount for helping people out like she does no I called the cowboy and asked him what I could do for her I wanted to give her something special they told me to give her a review but clearly I do not think that is enough I think all of us on here that has left the review should do something special for this young girl she is definitely an angel this company Sweet glad they hired her and should do everything in their power to keep her I used to work for a cab company I know you do not make that much money in this company this really needs to be in a lot of profession that only pays her for her kindness the pays her for hard work
Clean Cab Dayton, Ohio October 1, 2012 Dear Sirs, I would like to let you know about the excellent service that your cab driver Amy Youngerman of Dayton, Ohio provided. On Sunday afternoon, September 23rd, Amy picked up my father-in-law and son at the Comfort Suites hotel for their trip home to the Dallas area. This was my fourteen year old son's first airplane trip and special treat to see the National Museum of the United States Air Force. My camera, with which he took many pictures at the museum, slipped out of his pocket and was left in Amy's cab. The pictures were far more valuable to our son than the camera. Amy took the extra time to go back to the hotel and inquire of it's owner because there was no identification on the camera. Through several phone calls, she was able to reach us. Amy mailed the camera with her own money and we received it in less than a week. Amy showed great kindness, honesty, and has gone above and beyond to serve her customers. Wow! We will certainly encourage friends and family to use Clean Cab if they are ever in the Dayton, Ohio area and anywhere else that your company operates. Sincerely, Julie Erickstad Murphy, TX
I have used Clean Cab approx 4 times over the past few months. The first 3 trips, i had nothing but incredible experiences. I have had a different driver each time and have always been pleased. The drivers were consistently early (usually 10-20 min) before the scheduled time, and the rates are great. One driver, Rebecca, even texted me a photo of the car she was driving so i would know what to look for at the airport. Most recently, though, i scheduled a pick up, and about 7 min after the scheduled time, the driver called and said she was running late and would be there in 18 min. Catherine ended up being more than 40 min late. She was not very friendly, kept changing her mind about whether the fare was $55 or $60, then hassled me about using a credit card, stating she could not give me a receipt and offering to take me to an atm for free, then decided that the fare was going to be $60 since i was paying with plastic. She also was receiving and reading text messages while driving.
I have to say I will definitely recommend this service to all my friends and I will definitely be calling Clean cab from now on, my driver was Catherine and she was the most courteous and sweet cabdriver I've ever had, I will definitely be requesting her if I need a cab again and I would definitely recommend anyone to request Catherine, my flight was delayed and I was afraid there wasn't anyone there to pick me up when my flight landed but she had been tracking my flight online and called to let me know she is at the airport as soon as I landed, she was very professional, opened my door for me, and put my luggage in the cab, Catherine is a very good driver she made me feel very safe and comfortable, I was absolutely amazed at how clean and smelling so good and fresh the cab was, inside and outside, I have been in a lot of cabs and I have never seen a cab so clean, they have definitely earned the name Clean Cab.. but overall my experience with Catherine and Clean cab was fantastic...
cab21 is a very delightful woman tricia she is sosweet she's kind and professional but I'm a little concerned with the company because I have called and requested for her on several occasions and everytime I ask for her you guys tell me she's not available I see that she is out by apartment complex near Austin Landing I called yesterday and seen that she was sitting out there and called to ask to see if my suspicion was right you guys told me she was not available the poor girl had been sitting there for 2 hours so how was she not available I do not think that you guys give this young girl the chance to get any runs she is just a look for the company maybe wrong she is the only reason we call your company my family uses the company alot but is considering going else where you sent us katherine in early mornings she demands cash over credit and is flat out rude. And over charges only reason you are getting 5 stars is cause of patricia otherwise you would get 1 star
My husband had the pleasure of taking clean cab who originally called for the cab company to take him to Dayton International when he realized that his flight was actually out of Columbus young lady by the name of Patricia pick my husband up and his flight was due at 12:30 and she picked him up at 11:40 he started to get out of the cab and she advised to answer if you call another cab company you might miss your flight how about you let me take you and trust me I'm getting you there on time as she advised him she would get him there at least 10 minutes before his flight he was optimistic about it and he agreed to get back in the taxi by doing so my husband made our daughter sweet 16th birthday she got him to his fly at exactly 12:24 needless to say you made it home and for this we are forever grateful for her this company should be happy that they have somebody like her our hats are off to you she is such a delight
Good Morning, First, allow me to apologize for not getting this to you sooner. Back in March, 2012, my car broke down and my high school aged daughter needed a ride to school. We live in Beavercreek and there is no bussing to and from school anymore. I looked for a local cab service online and found you folks. The driver was on time, the car was nice and very clean, and the driver even called me to let me know that my daughter got to school. On top of all that, later that day, my daughter handed me the cab fair and told me that the driver said to her that he owned the company and would not accept the cab fair. $15 isn't a lot of money, but when you are a single parent, with a broke down vehicle, kindness like that means a lot. So I want to thank you, sir, for being so nice. If I ever need cab service again, you are the one I am calling first. Sincerely, Katherine Browning
Miss Patricia I cannot go on enough about this lady she is sweet she goes above and beyond she make sure that our ride is very comfortable and very pleasing I was on my way home to India I was very nervous she talk to me the whole way and made me feel like I was at home she even gave me her personal phone number to contact her when I reached my destination to let her know that I was safe this young lady has a heart of gold I cannot go on enough about her I could go on for days if this computer would let me I had 6 very large bags and she carried every one of them and put them in the car for me she even helped me into the airport with my bags and for that I am forever grateful if you ever need a cab please call and request her you will not regret it