The first part happened to me, too! i kept calling and it was months before they had my boots done. The frustrating part was that after they were done I did not get around to picking them up. Then they called for the first time and said if i didn't get over there they were going to sell my boots in two weeks! I think the delay was because they were remodeling at the time. Still, they are not the most customer oriented place I have ever been. They are not ever very friendly However, I keep going back because i have always had excellent work done by them. I have had them repair zippers, boots, shoes, purses and I am willing to put up with their attitude because they are so good at what they do.
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I don't think so. The other two reviewers must just be complainers. I use Vic every time I need shoe repairs. I have never been disappointed with him, his employees, or his work. He will have been in business 38 years this October. How many businesses can say that today? He wouldn't be able to either if he were the ogre he's been portrayed. They do good work you can count on.