Alex-Bell Veterinary Clinic

I've taken my 4 Pekingeses to both Dr. Diehl & Dr. C & they've given them the best care ever. Have never had any problems!!! They've been our vet for 10 years & we've had nothing but EXCELLENT care. Dr. Diehl would even call on a Sunday to make sure my Alissa was doing okay. He's fabulous! Highly recommended!!!👍🏻👍🐾🐾🐾🐾

Well... long story short... they absolutely did everything they know and could possibly do and saved my cats life!! Unfortunately I took my sweet cat to another vet, as they were close and my cats hate being in the car, and they preformed an unnecessary surgery on a Monday and then sent him home on Wednesday to die. I called Alex-Bell Veterinary Clinic, where I absolutely should have taken him in the first place, and they told me to bring him in immediately after explaining what has happened. He spent 7 days under their close care and supervision and saved his sweet life!!! Everyday Dr. Diehl called let us to let us know how our boy was doing and truly couldn’t have asked for any better care than what they provided to our sweet boy. Truly if it wasn’t for their passion, care, and love for what they do and their love of our furry kids I truly don’t think our boy would be here right now!! Thank you so very much to Dr. Diehl and your amazing team for every single thing you have done and your passion to care for all of our furry kids! I owe you and your entire staff so much and more!!

Highly recommend both of the veterinarians at this location. Very friendly and helpful. Wouldn't take my pets anywhere else!

The doctors and staff are outstanding. Dr. C is the most caring and thoughtful veterinarian that I have ever met. She is very intelligent and takes the time to listen to pet owners and find the best possible treatment. She genuinely cares for each patient that walks in the door. Dr. Diehl is also very caring and intelligent, he is great about getting patients in on short notice and response time for bloodwork is very quick. I am happy to bring my pets to either doctor and know that they are in safe hands.

Last year, this vet prescribed medicine (4 different scripts) to manage our eldest chihuahua's congestive heart failure. He must take the medicine every month.

We asked if we could fill the prescriptions at an online pharmacy whose pricing was half as much or less than what this vet was charging. We were told that we could do this but we would be charged a "fee" to transfer the prescriptions. When we asked about the amount and purpose of the fee, we were told that it was $10 per prescription and that it was for the purpose of the doctor reviewing the scripts before approving them to be transferred.

Shocked at this "fee", we contacted the online pharmacy and several other local vets to determine if this type of fee was typical. Those we spoke to indicated that this practice was unusual and that the only real purpose for such a fee is to discourage customers from switching to other providers.

When we reached out to this vet again, we asked if this was a "one time" fee or recurring, and they assured us that it was a one time fee. Hoping that we would finally be rid of this vet and its deceptive business practices, two months ago (April 2017) we paid the fees.

After two months of smooth sailing, just yesterday (June 5th, 2017) we received a notification from our online pharmacy that this vet was not releasing the prescriptions. Shortly after, we received a call from this vet informing us that we were required to pay the fees yet again, before they would release the prescriptions. When we explained to them our conversations with office staff from two months prior, particularly pointing out that these fees were explained as "one time only," we were told that it had always been the policy to charge the fees every time the scripts were to be renewed.

We are at whit's end. We can't trust anything that this vet is telling us but we've spent so much money here on exams and prescriptions and fees, it seems prohibitively expensive to switch to another vet.

This vet is horrible and a thief. They only care about making money and not about helping animals. The final straw for me was when I took my cat to them for an open abscess. The vet said he needed surgery to see what was going on and then would clean it all out and get rid of anything bad. It was going to cost $800 and from past experience I wasn't sure exactly how much it likely would end up being. I decided to take him to another vet for a second opinion. So about $300 paid already to this vet (for nothing done...they didn't even shave the area to take a better look at the area) I took him to another vet. There they shaved the area and washed the spot. They gave him antibiotics and some medicated powder to put on twice daily...all costing less than $200. Within a week he was healed. Wish I had read reviews before going to Alex-bell vet clinic

Lisa, file a complaint with the BBB. This is the only way this office can be stopped!

BAD PLACE...BAD PEOPLE



I used this vet for all my animals and felt it was a good place. NO MORE. They don't disclose all information and will let you spend, spend and spend more. Both animals had to be euthanized and the emergency clinic. The last one was kept overnight for observation and was told it would be $30. When we got there it was well over $100 and things were done we had not approved and she was released to us and they said she was fine. She couldn't even walk when we got her home. We took her to Dayton Care Center only to discover a fever of over 106, facial twitching and depressed with tachypnea and tachycardia. Was told she probably had a brain tumor. I stopped payment on the postdated check I HAD TO GIVE THEM in order to get our pet. Once I stopped payment I started getting threatening calls from the Centerville Police for "writing a bad check for services rendered and theft". WILL NEVER TAKE ANOTHER ANIMAL HERE. NOT EVEN WORTH ONE STAR BUT NOT GIVEN THAT OPTION. SHOULD BE A NEGATIVE 5.

Many people like to make judgement without always knowing both sides to a story. Many people also like to gossip with no facts to back up their stories. There are many good and bad employees at any establishment, as well as those that dont like to follow rules and think their ways are better. There many people that dont think anyone knows the best way to do something but themselves. To do a good job requires alot of work and diligence and many workers look for an easier way to get things done. Everyone wants to be the boss and do their own thing. People want to work in a Veterinary facility as they "love animals". But the job require much more than that, It requires timeless hours of care and work, I personally have worked at this establishment and have evidenced many of the employees having worked there for many years, some as long as 10 or more. Those that come and go have histories of that and are never happy at any of their jobs. As for the Veterinarians, most are now female who tend to get or become married and follow their husbands positions. They also start raising families and only want to work a few hours a week. The Veterinary profession as a whole is changing as no one wants the responsibility of owning and running a business and putting in all of the extra hours that the other employees will not. It is difficult to provide continuity of care for clients when this happens. This profession is like many others in that not many people take their job as a responsibility, but a mere paycheck. I think many are too quick to slander and need to spend more of their time looking at themselves.