My husband had a specific bouquet from their website delivered to me. It was supposed to come with balloons that said "I Love You", but I guess they ran out of them, so instead they were "Thinking Of You" and they wrote "I love you!" on the back side of the balloons in permanent marker. I couldn't believe it, it was so tacky. The flowers weren't the ones described on their website either, but they were still beautiful. I wouldn't have known anything was wrong with them if my husband hadn't pointed it out and been so angry when he saw them.