My rating is about 1/2 a star higher than my recent experience at this establishment. To be fair, the redeeming qualities of this place are worth noting and for that, I rounded my rating up versus down. I've never felt compelled to write a Yelp review but as I walked out of this place I knew I had to. I headed in there the other night for a pedi. I was greeted and asked to pick a color as a technician started running water for the foot bath. (Color selection: Meh. Basic but not tragic. I found what I needed but this isn't one of those places that has an endless OPI selection. No Essie. I'd say 1/2 OPI, 1/2 generic salon brand.) THE GOOD: -convenient, clean location -offered a beverage upon sitting down -.good finished product - My toes look pretty. So why 2.5 stars?? The pushy and abrasive boss/manager who is running the place. The TVs are all muted so all you can hear is this woman's voice throughout the salon. When I first heard her persistently trying to up-sell a customer on the paraffin wax upgrades, I thought it was a bit obnoxious but gave her a pass.. A girl's gotta eat, right? When she loudly approached my technician griping something in their native tongue, I surmised that maybe he was doing something wrong and she was simply correcting his technique. But then things started getting WEIRD.. Paraffin wax lady got up to pay. Handed boss/manager a credit card. Bad move. Boss/manager launches into a whole spiel about how they prefer cash -that it costs them $ every time they swipe a card- and if she recalled, she DID inform the lady when she called to schedule her appt that ThEY PREFER CASH and to please prepare for that. The lady apologizes, says she didn't have time to go to ATM but can tip in cash. I'm thinking WTF?!! I'm appalled at how this woman is being treated ESPECIALLY after offering to tip out in cash. Plus, I planned on paying THE SAME WAY. Given the dozens of nail services I've had over the years, 90% have been paid for the same way - service on card, tip in cash. NEVER had a problem doing this. When sh*t starts to get stressful while my feet are being rubbed, I have a problem with that. When boss/manager finished the checkout, she proceeded to replace the technician who had been working on my feet. She tried to sell me on a mani. What about eyebrows? I'm really good at waxing, I do legs, upper lip, and body waxing if you're interested, we can head to the back after I finish painting your toes. For the love of God, I'm in the home stretch of my pedi and just want to finish catching up on emails the way I had been for the last 15 minutes. ENOUGH with the hard sell. By the time I made it to the drying station, I set my purse down beside a sign that said "Our technicians prefer to be paid in CASH. Thank you" It was time for me to pay. Oh boy, this should be fun. As I handed her my card, I received the same icy spiel about the evil credit card companies. I took my card back and handed her the cash tip. **This review has become longer than I intended so I will spare you the uncomfortable details of the personal questions boss/manager asked me in an awkward attempt to make small talk. I believe in being polite but sometimes I just want to check my emails in peace and appreciate when the technician can pick up on basic social cues and let the conversation rest. Bottom line: Credit card processing fees are simply the price of doing business. (I say this as a small business owner who has experience paying these fees.) Pedicures should be relaxing, not riddled with stress. I don't expect to be treated like the Queen of England but there is a modicum of customer service that I do expect. With a nail salon on every corner, I will NOT be returning to this place nor would I recommend it to anyone else.
514 W Northwest HwyGrapevine, TX 76051
From Business: Our Services Are: Precision Hair cuts,Hair color, Foil and Cap Highlights, Perms,Facial Waxing, Manicures, Pedicures, Solar Nails, and Acrylic. We use quality hair …
Mashy is a phenomenal human being from the inside out. Being an esthetician is her way of helping others. This is not just a job for her - it's her passion in life and she does it extremely well. Both men and women can feel very comfortable in coming to her. She is extremely professional, yet supremely caring and compassionate about each and every client she serves. I have been a client of hers for about fourteen months, and have never been happier. I was extremely self conscious about coming to see her at first, because I have Multiple Sclerosis. I wanted to get the waxing to keep my appearance at it's best. She put me at ease right away. The waxing did not hurt in the very least, even the Brazilian. Mashy is very open minded in that she doesn't care what walk of life you come from. She treats everyone with the respect and dignity in which she would be wanted to be treated in return. Mashy gladly takes appointments for men. women, and children alike. Her goal is to make their appointment as enjoyable and as relaxing as possible. The ladies in the salon are super sweet and warmly welcoming of all their clients. The rooms for the waxing are very private and you can feel very secure that no one will accidentally walk in and suddenly see you. Everything is thoroughly sanitized and cleaned, meaning all instruments and the salon itself. I am always getting complements on my appearance, and I credit it to Mashy. She helps me to feel better about myself. It shows how deeply she cares about her clients when you come in and see her. Mashy's reflexology is a clear winner. It's a 45 minute massage that is to die for. She can tell just by massaging your feet what your stress points are. When she was doing mine one time, she knew I had problems with my balance without even asking me beforehand. If you have a physical disability and don't have the mobility to do certain things like shave your legs, underarms, or face, Mashy can take care of that through waxing or threading. It's all totally pain free. In that aspect she's been an absolute lifesaver for me. One can feel comfortable in enlisting the help of her professional skincare services. Mashy offers facials that are incredible. I had one and fell asleep on the table. Mashy just let me take a nap because I was so relaxed - lol! I wholeheartedly recommend her to anyone wanting a kind, caring, and compassionate esthetician who will professionally perform the waxing or facial service you want. I jokingly told her one time that if she were to ever move back to Iran, that she would have a line of clients lined up at DFW airport going there to seek out her services. She's that good at what she does. She's very open minded and accepting of all people no matter what their religion, race, sexual preference, disability, etc etc. I am not a spokesperson for Mashy. I am just a regular customer that is telling what I think. She deserves more recognition that I'm giving her here. The bottom line is this. If you want to go with the best then you'll definitely want to see Mashy. She's a rare breed in the beauty world. There aren't many like her around if any at all.
To me, when it comes to mani/pedis, I feel that all nail salons should get the basic job done. Toe and finger nails painted- check. No cuts- check. Clean- check However what makes a nail salon stand out to me, is the way that I am treated. I sometimes feel that certain salons rush you through, or you get the sneaky suspicion that you are not being treated as an highly valued customer. Well- that is NOT the case wtih Nailicious. First of all, everyone was friendly, and I feel that I was treated as someone that was doing them a favor by bringing my business there, versus the other way around. 2nd- their massage chair is the BEST! Not your regular chair- it messages the back and there is also a part that messages the back of your upper thighs (it is in the seat). I guess a hamstring message- whatever it was, it felt great! In addition to the chair message- the foot/leg message and the hand message that come with the standard mani/pedi- is awesome! Not some rushed 2 sec deal, but a pretty good somewhat long message. So all it all, I LOVED it- I will go back again and have no problem spending my money there. Also, they waxed my eyebrows, and they look great. I wanted threading- but call ahead because I don't think their threader is there all the time.