UNPROFESSIONAL: Leaves you with that warm fuzzy used car lot feeling
I only WISH I would have read these reviews before I wasted my time (7 hours) and money (thru my insurance, but still my money).
The receptionist staff seemed uninterested in providing customer service to the human beings standing in front of them. All I needed was new patient paperwork which was finally provided. The receptionist handed me a clipboard and made a "scribble" motion in the air. 25 minutes after my appt time I inquired about the delay. More waiting, and waiting. My appointment started 50 minutes later than the appointment time. First stop was x-rays. The place where you lean your head against for the circular X-ray machine was dirty. (I had to tell THEM). After they cleaned the equipment and I completed the x-rays, I was escorted to a room where I waited another 30 mins before a tech came in preform some type of gum scan. The tech showed me the results and said the bacteria levels were normal. She even commented on the whiteness of my teeth and asked if I'd received whitening treatments in the pass.
After this I was sent back to the room where I waited 1 hour and 10 minutes. Someone came in (she didn't introduce herself) and started telling me about various treatments I would need. She then told me the dentist That I had the appt with was not available so another one would see me. (I think I should have been informed earlier) Also, I was never sure if she was talking to me or to the other person in the room. They were stationed behind me and she didn't address me by name.
After they both left, another person came in to talk about whitening treatments but I cut her presentation short and told her I was not interested. She looked at my teeth again and said "OOOKAAY", in a snarky tone. (I only stress this fact because I've been told on several occasions in the past by both dental professionals and civilians that my teeth are very white.)
After yet more waiting in the office, the dentist finally arrived. While she did introduce herself, she did not wear a mask while examining my mouth. Unfortunately, she really needed to blow her nose and she also had bad breath. Luckily the "exam" portion only lasted a few minutes. Once she started talking I told get I had to sit up. (I had to escape the horrible view of her nostrils and I wanted to create more space b/w me and her breath). The dentist just summarized what the other people told me and said the treatment plan person would be in to discuss the financial end. I told her I'd been in the office for 6 1/2 hrs. She apologized.
About 30 minutes later, the treatment lady came in w/the figures showing what my insurance would pay for, etc, etc. After she was finished explaining everything, I asked her about the cleaning since that was the purpose of my appt. ( I decided a few hours prior that once I got my teeth cleaned I would never come back.). She left to find out so I waited, again. On the plus side, at least it was a change in scenery since I was in her office. When she returned, she said she was told it would take at a few hours to complete my cleaning b/c I "needed" deep cleaning due to the excessive bacteria. (Yes, the same bacteria that was at normal levels)
The treatment lady kept trying to get me to schedule an appointment but I told her I would call to schedule one if I wanted to get any treatments there. ( fat chance). She said she would call on the following week to follow up. Instead she called almost a month later.
SO, as you can see, this place is unprofessional from start (clipboard & accompanying pantomimed instructions) to finish (2 week delayed follow up call)
BTW, I have an obviously broken tooth and no one brought it up. Nice.