Bad Service in 2008, Worse in 2009
Our party of four had a reservation for 6pm, which we showed-up on time and were promptly seated. Our waiter asked if we were coming or going to the concert at the AAC. We told him we were going to the concert and it started at 8pm. He said not a problem we will get you in and out. We said ""great"".
He then left without taking our drink order and said he would be right back. He claimed that he and another wait staff person were the only two waiters working the entire 2nd level. So, if you need me please flag me down. But we will definitely get you out of here in time for the show.
I could go on and on about how we were ignored and bypassed by other guests that were seated well after us, but it?s not worth your time.
Here's what you need to know: We arrived at 6:00pm and left just before 8:00pm. We had two rounds of drinks (3-Martinis - Way too dirty and 1 glass of wine - SHORT POURED) three Spinach Salads and one Portabella Mushroom Appetizer.
The manager came to the table at thirty minutes to eight and he told us that the Kitchen was under staffed and slammed. He then said, but we will have your food right out. Our cocktail glasses had been empty for over twenty minutes and he doesn't bother to ask if we needed anything else to drink. A real Restaurant Manager would have asked if we needed drinks and would have offered them complimentary. Not him, he acted as though we were the problem.
Needless to say, we left ten minutes before show time without having entrees and without seeing our waiter or the manager. Apparently they were hiding from other irate dinner guests.
Say what you want about the over priced food at the AAC, but at least when you order an $11 Pizza, you actually get it!!!!
Save your time and your money, Gordon Ramsey would have trouble saving this Kitchen Nightmare!