01/17/2012Provided by Citysearch -
I WILL NEVER EVER SHOP HERE AGAIN. I purchased a barcelona style day bed in June for almost $1400. I was told it was ""real"" leather by the person who works there. They also attached a Design Within Reach page showing the same daybed and wrote on this print out ""compare to the ""original Knoll version"" The print out states that the material used is ""Single Spinneybeck Volo cowhide"" I purchased the day bed in good faith that it was as they stated ""real leather"" I recently scratched the daybed _totally my fault_ and noticed that the material did not look like real leather. I took a picture of it and went to the store. I spoke to the owner who immediately informed me that all sales were FINAL. I understand and accept that UNLESS something is misrepresented or someone is misled. Instead of jumping to conclusions about the item, the owner suggested and recommended a leather specialist to look at it to identify and see if it can be repaired. I agreed and he came and told me that it was ""bonded Leather"" which in his words is inferior to true or ""real"" leather. I agreed to have it repaired which cost $200. I went back to discuss this with the owner who was not in but called me back. I told her what I discovered and she insisted that bonded leather IS ""real"" leather. I told her that the print out said single cowhide leather and that I asked the sales person and was specifically told that it was ""real"" leather. She insisted that bonded leather is real leather. I furniture and consign shop very frequently, any time an item is made of bonded leather it is explicitly stated. The fact that I was told that it was ""real"" and had a comparison sheet with an item that was made of real leather yet my item was bonded, is VERY MISLEADING. I should have been told when I asked that it is ""real bonded leather"" if the fact that it is bonded leather is not a big deal,then why was I not informed. I never expected the owner to accept this item back as a return, but a partial store credit would have been civil because I would never have paid $1400 for a USED, bonded leather piece of furniture. I would have appreciated acknowledgement of the error, and an apology. Instead I got an owner with a very nasty attitude who immediately pointed to the all sales final sign and tried to convince me that bonded leather is ""real"" leather instead of trying to seek an amicable compromise. I will take my business and referrals elsewhere. There are plenty of friendly and pleasant business people out there who still appreciate those who spend their hard earned money to support local business.