Going to this spa was literally a nightmare experience. Brianna B. is a terrible esthetician. It was the worst facial of my life. It is now over 2 months since I had the facial with her that caused scarring on my skin. Her extractions are hard and aggressive to the point it scarred my skin. The scars can’t even be covered with makeup.
This spa is unclean and unsanitary. Brianna massaged my hair then massaged my face while my pores were open after a warm compress. This caused an infection underneath my skin. She never washed her hands or used gloves. After the scalp massage she immediately touched my face with dirty hands and did extractions. This unsanitary practice caused bumps underneath my skin that lasted for over two months. One of the bumps can still be felt underneath my skin.
On top of this, if it couldn’t get any worse-I faced racial discrimination at this spa. I am Middle Eastern. When I walked into the spa I wasn’t greeted appropriately and I was not offered water. The White person who walked in immediately behind me was treated differently and was offered water.
I contacted the owner regarding what happened and he called me a liar. I couldn’t believe it. How insulting and offensive when I am dealing with real, legitimate issues. He threatened me and told me I was forbidden to post my experience on social networking sites. Apparently he is afraid of the truth being exposed, so I am sharing my experience with the community because this happened to me. It is a true story and it is in your best interest to never go to this spa or have a facial by Brianna because she will damage your skin. Also, their own employees Brianna and Annie said their products cause allergic reactions. Beware.