I visited this spa for some derma fillers and botox. The owner was from the middle east and obviously has his dislikes in terms of people he serve. But, he was not too prejudice to take advantage by not delivering the service promised. The botox was over diluted and the nurse who administered the dermal filler was just totally inexperienced. When I called back to complain that the botox did not work after the initial 3-4 day period and that the dermal filler was administered all wrong; first, the receptionist told me to come back whan she and the nurse would be there alone. She stated no one else would be there, not even the owner. I had read that this is the way they handle bad service. When I returned Cheryl admitted that with 5 units of botox under each eye, I should not be able to squint. She also said she would try to fix the dermal filler problem. After this the problem was worse than before. She referred me to a dentist to, get this, (KB) to fix a dermal problem she caused. I since learned that a plastic surgeon has to be present at all times dermal fillers are injected. There is a plastic surgeon listed on their website, but he is never there, or at least he was not there during my visit. I feel this man is a total ripoff and need to be put out of business. And, also doctors do not need to loan their name to these third rate salons in the name of CAPITALISM OR CAPITALIST PIGS.
claimed iconBusiness Response05/18/2011
The ownership of Serenam MedSpa changed in January 2011 when I purchased the spa. Prior to purchasing the spa I do know there were some disgruntled ex employees that wrote some very negative online reviews. Since I purchased the spa employee turnover has not been a problem. All injectable product has been purchased from approved legitimate sources, mixed according to the manufacturer's instructions and administered by a Registered Nurse with over 10 years experience. The nurse is so accomplished that people in the medspa industry come to her for injections. I have many years experience running a business and it has always been important that my business is run in an honest and ethical manner. Give us a try and we will prove it to you.