Beautiful place, but the staff needs to be re-trained on the importance of CS!
I visit ?religiously? the Frisco location since they?ve opened a year+-ago. Great looking place inside, nicely decorated, clean for the most part-although it could use some serious dusting, but the staff?Well, like most nail salons this1 isn?t much different. I?m talkn`of course about the?gals & boys?who work there. 1st & 4most why don?t these places EVER have@ least the ?GreedR?;front desk person, who possesses somewhat of an idea of what good C/S is?The ""dude"" in Fricso seems to dislike his job, has 0 C/S skills & sadly, appears to care less. It?s a miracle if you get him to answer a ??s & when he does, it?s w/that; ?why doU bother me right now? look. He needs to move on if this isn?t ?his cup of tea?; otherwise smile, even if it?s fake!
Then we have the staff; all talking in a language that is understood only by them. What can be said?Surely we?ve all been around various ethnicities @ some point or another & should have learned the importance of communicating using a familiar for most tool. In a place of business, not only is it inappropriate to non-stop ramble on to your co-workers when engaging w/a client but rude as well if you?re doing it in a language that?s not understand by the client. My last visit was just yesterday & apparently the ?GreedR?, who is also a Mngr there, is out for the next couple of weeks. Boyyyyyyy, was that ?joint? out of control!!!! If I had to rate the place strictly based on yesterdays experience, I would never come back! Everyone was all over the place, phones were ringing off the hook, the walk-in clients were left @ the front desk unattended @ the girl who takes care of me was doing my nails, answering phones, taking payments & making appointments. COME-On` PEOPLE!-where is the service we all pay such high $$$ for?