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Greyhound Lines, Inc. Headquarters

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Business Details

16

years

in Business

Hours:

Regular Hours

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Neighborhoods:
City Center District, Downtown Dallas, Central Dallas
Categories:
Public Transportation, Bus Lines, Transit Lines, Bus Lines Ticket Agencies

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Reviews

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Posted: 4/15/2016

Overall
Service

I had the worse exsperience in my life on greyhound in new mexico texas and kanses ill never ride greyhound i need my money back or give me a job or im goin to sue.somebody got stabbed a 5hour layover because they sould have had it fixed befor everybody got on the bus they only gave us food vouchers bad service.........

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Posted: 4/13/2016

Overall

THE WORST THING I HAVE EVER EXPERINCED. The customer service agents in Dallas were more worried about their cell phone than the paying customer. The drivers were VERY rude, I was yelled at when I asked if I was suppose to board or not. ( this was my first trip with Greyhound.) The bus stop in Kansas was a drug infested closed gas station with no lights. We arrived at 5 am and the bus was about 1 1/2 hrs late. When it did arrive the driver pulled up, and said she was full. I had to wait another 12 hrs for a different bus . The bus stop restroom in KC was a urine soak mess and you have to take you luggage thru that if you want to use the restroom, There was drug dealing in Dallas, right in front of the building. the customer service line is located in the Philippines. The list goes on and on. Oh yeah, Even though all this happened, the trip was paid for in advanced , the company took my money and I'm still waiting on a refund. It was almost like being held hostage. NEVER AGAIN

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Posted: 4/11/2016

Overall

I first tried to purchase ticket online it continue to give me round Trip call to inform them was told they could assist the agent was very nice he quote a price but I did not have the name of my dgt in law. So I had to get the information and call back when I did I was quote a nearly $10.00 higher rate so I asked to speak with a supervisor he stated he was sorry and was going to give me a discount which turn out not to be it 2as for a wronge date . when my son got there was when we found that out. There was no assistance and was told there was no supervisor to help correct the problem so my son end sitting at the bus station for 3.5hours because it was to late to get on a bus that had 2empty sits. Due to a simple thing as correcting a date.and not giving correct information to a customer. I would never recommend grayhound to anyone.

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Posted: 4/5/2016

Overall
Service

Well greyhound is not exactly known for on time services but today the station crew in Dallas stood out I missed my connection by 10 minutes so greyhound paid a cab $32.00 to get me to the next stop so I could catch up to my missed bus and continue my trip a big THANK YOU to the two ladies that helped me get on board schedule 1508 they went above and beyond I am impressed and a big grey dog fan

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Posted: 3/11/2016

Overall

Greyhound over books their trips and then refuses to give a refund for 6-8 weeks. They are terrible There was 21 people denied a seat on a bus. Really 21 overbooked seats. This would be a good class action suit for a young lawyer. Go to Tifton, GA and watch how many people are denied their paid seats. Then when the ticket is reissued you get the same problem the next day. Crazy right! Then when you complain, It's like oh well at least we will give you your money back. Grey hound does not even deserve a 1. They are TERRIBLE!!!

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Posted: 2/2/2016

Overall

This is craxy me and my husnad are stuck in nebraska due to a little bit of snow the bus is cancelled til furthwr notice and there's barley any snow on the ground they could of still been on the road travling this is bs

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Posted: 1/1/2016

Overall

Can you give less than a star? Bought a ticket for my cousin to go home. Had nothing but problems. Online system won't work, called and made reservation. Called greyhound couldn't get help. Had to change the date. Then I had to book another ticket. Still no help from anyone at customer service over an hour waiting for customer service. ARE YOU KIDDING? Still no help. HOW IS THIS COMPANY STILL IN BUSINESS? Never again....save you money and buy a train ticket.

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Posted: 12/28/2015

Overall

I'm traveling from Easton, md. My bus departed at 1:35 scheduled time to Columbus, Ga. When we arrived at the Richmond,va terminal at 8:55 pm we had a 3 hour layover, so our bus was scheduled to leave at 12:15 it is now 3:15 am and we are still here. Nobody knows where the bus is or the bus driver. They won't give us a good voucher.

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Posted: 11/30/2015

Overall

My poor Aunt is stuck b/c she lost her printed ticket and Greyhound says they cannot reprint for her. She has a confirmation#! So what is the problem? Now she has to spend money again to purchase a new ticket. Greyhound just doesn't care about their customers and they will continue to get more bad reviews and less customers.

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Posted: 11/30/2015

Overall

You don't even deserve a single star, from what I've come to know this specific location is totally corrupt. I work hard for my money and I am a local but as a friend gets stuck over night due to your inability to figure out how to run things you attack innocent people passing through. It is nonsense and I will be taking my knowledge to corporate. Be ready to pass a drug test employees for judging someone on pure looks. Don't you get it, tattoo's do not make you a criminal. Good look employees.

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Greyhound Lines, Inc. Headquarters

350 N Saint Paul St Ste 300DallasTX 75201

(214) 849-8000

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Greyhound Lines, Inc. Headquarters

350 N Saint Paul St Ste 300DallasTX 75201

(214) 849-8000

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