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Brookdale Lake Highlands

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Business Details

38

years

in Business

Hours:

Regular Hours

General Info:
Welcome to your Dallas, TX Brookdale Lake Highlands, the national leader in senior living solutions for a simple reason: we help people age well. Our specialized offerings for America’s senior population provide independent living, assisted living, memory care, skilled nursing, continuing care retirement communities, home health, therapy and hospice. Call or schedule a tour today and see how we enrich the lives of those we serve with compassion, respect, excellence, and integrity. We strive each and every day to provide outstanding service and to form genuine bonds of caring with our residents and their families.
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Services/Products:
  • Assisted Living
  • Continuing Care
  • Dementia Care
  • Health and Wellness
  • Home Health
  • Hospice
  • Independent Living
  • Life Care
  • Memory Care
  • Retirement Community
  • Skilled Nursing
  • Therapy
Payment method:
cash only
Neighborhoods:
Northeast Dallas, Lake Highlands, Lake Highlands Estates
Accreditation:

For Profit Assisted Living Facility

Categories:
Assisted Living Facilities, Assisted Living & Elder Care Services, Nursing & Convalescent Homes, Retirement Communities, Elderly Homes, Rest Homes, Senior Citizens Services & Organizations, Homes-Institutional & Aged

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05/15/2012

Overall
This group of people are liars...

This group of people are liars and thieves. I'm a contractor hired to provide services to the residents. Services were provided with no complaint or problems. All the employees were nice and friendly but when it came time to pay the invoices submitted as part of the agreement, it became impossible to get anyone to answer the phone. When we could get routed to someone, It was as if the receptionist had been given a list of people that were owed money and they would be misrouted or the call would be dropped. How anyone would place their loved one's in the hands of these scam artisits is beyond me. If they will not pay their vendors and contrctors, how long and well can they be taking care of your family? They will not be able to do so as word is getting around town and people are refusing to work there as they know they will not be paid.

01/03/2012

Overall
This was a difficult decsion f...

This was a difficult decsion for me and my family and the staff have helped us every step of the way especially in transitioning my mother. I appreciate Lake Highlands very much!

10/28/2011

Overall
My mother has lived here for t...

My mother has lived here for two years and we have been very pleased with the apartment, the cleanliness and especially the staff.

01/25/2010

Overall
Not what I was promised

I was very misled on a number of issues when moving my parent into this facility. The people there are extremely nice people, but they are SO understaffed, it is impossible for them to do their jobs properly, or to get information from one party to the other there, or to even get their stories straight! They only have 3 actual caregivers during the day to care for at least 85 residents, & only TWO at night. They lied to me about this up front. They did NOT tell me about the "move-in fee" up front, & with all I'm documenting, will probably report them to the BBB also. A pretty face & sweet demeanor mean nothing when looking for an Assisted Living place - DO YOUR HOMEWORK people. RESEARCH it - The people in Assisted Living management in general, do NOT volunteer information, & sometimes outright lie to get you in the door, knowing it is very difficult to get out once you are in.

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Brookdale Lake Highlands

9715 Plano RdDallasTX 75238

(214) 343-7445

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