Undignified Service/Servers...all because of
I will never forget my experience at Dunston's Steakhouse on Lover's Lane. After sending back obviously spoiled chicken breast- I was REPRIMANDED (several times) by the cook, the server, and to my ultimate disappointment the owner, Judy Dunston. I was told that ""there is nothing wrong with our chicken."" Ms. Dunston continued by stating that she had 15 other orders for chicken breast that day void of complaint. This seemed rather impossible since the restaurant was nearly empty when we arrived for our 11:45 reservation.
As though this weren't insulting enough, I was expected to explain why I didn't like the chicken--to which Ms. Dunston replied, ""Well, why did you order it?"" She continued by saying ""I've already lost money on YOU!"" I was speechless and she was spitting mad (yes, over a piece of chicken). With her servers in tow, the owner walked away from our table...and did not return.
I was in such a state of disbelief that I could not leave without expressing my disappointment. I began to calmly assess their service from my point-of-view. She rudely interrupted me by repeating the same sentiments (yep, the chicken), referencing the economy, and vainly referring to herself in 3rd person (You're about to ""tick"" Judy Dunston off!). This poor poor woman could not see beyond a piece of rubbery, spoiled chicken in order to realize the a value in a happy customer(s). Dunston's Steakhouse is a waste of your appetite, time, money, but most of all your dignity.