They deserve a zero rating.I have had nothing but negative experiences at this facility. My child would come home filthy, and often scared up. I believe she was being bullied and not one "teacher" ever knew what was going on. The children did not appear to be attended to very well at all. In addition I can't say that my child learned anything new that was useful. Staff often spent time discussing personal drama and almost "ignoring" the children. My child is in the process of being removed from this location. PLEASE don't allow your child to attend this over priced baby sitting service. A preteen could probably do a better job with your little one(s).