My sister Carol owns Boyken Kennel. Because I live in Florida I've never seen how she manages her kennel until these past few weeks during the Thanksgiving holiday when I was there for a visit. The first thing I saw was how well she took care of so many dogs and how she was so diligent with keeping their kennels clean, washed them daily so the dogs had a happy place to eat, play and sleep. During feeding time she took special care with each dog to be sure they were all well feed, every afternoon she went out to the kennel and gave them a biscut treat.....they all loved it. Because she has three dogs who will be with her for an extended visit she took them out of their individual kennel, even though they also have their own individual outside kennel area to play in, and let them run and smell and have a good time stretching their legs in her large fenced in areas, and she does this free of charge. I saw her taking special time with the dogs who were scared to be away from home or had behavior type issues. She did behavioral therapy as a courtesy with no extra charge unless a customer requested her teaching/training classes. She advertises that she is closed on Thursday and Sunday, however this doesn't mean she takes the day off because she still took 100% care of her guests. Customers were always arriving to either bring or pick up their dogs, and because she is very flexible she always stayed home to accomodate their schedules whether it was her closed days or not. I saw how her customers love her, almost everyone gave her hugs and some brought her holiday gifts, and the generous tips she was given was proof to me how they all were appreciative of the excellent and loving care she gave to what she calls, "their babies".