I have used McShan for years both personally and for business so I had no reservations in using them again for my recent wedding anniversary. Everyone makes mistakes, but I specifically advised them that this was for my anniversary and to please make the arrangement extra special if they could. The photo was of the regular lowest level arrangement and I chose to upgrade it to the highest Premium level. I was not a happy camper when my still thankful wife walked out with the arrangement in tow. Not only was it a sparse and small arrangement... it was actually smaller than the picture. So when expecting Premium for a special occasion, getting such an embarrassingly small arrangement made me livid. I kept my cool, stayed professional, but contacted customer service to let them know of my disappointment and intentions of taking my business elsewhere. They were very cordial, professional, and apologetic. They wanted to send another arrangement out, but sending a replacement for an already passed special event just loses its meaning. So they offered to credit my account for the entire purchase. Now days you’re lucky to get even that much customer service from a business. But McShan never once made excuses and took full responsibility for the error. I agreed to the offer but was still so disappointed that I was probably not going to use them again, although at this point I did not tell them this. To my amazement, totally unexpected and out of the blue the following week my wife received a large and absolutely beautiful floral arrangement... not from ME.... but from McSHAN FLORIST! They expressed to my WIFE their apologies and wanted to give her this arrangement to let her know. The customer matters at McShan Florist. They EARNED my business. Based on a history and reputation of delivering HIGH quality, and this bad experience turned good... I will never use another florist again. I highly recommend them to you.
5301 Belt Line Rd Ste 101Dallas, TX 75254
From Business: Michaels Stores is one of the leading specialty retailers of arts and crafts materials in the United States that serves crafters of all ages. It owns and operates m…
I have used Petals and Stems for several years and have always been pleased with the service and the wonderful arrangements. I use Petals and Stems to handle all of my corporate gifts and I send out gifts monthly, sometimes as many as 10 per month. It has always been handled effeciently and I constantly get phone calls and thank you cards from my clients telling me how beautiful the arrangements or plants are. Switching florist was a difficult decision for me but I could not be any happier with my decision to switch to Petals and Stems a few years ago. I have never regretted the move and I recommend them regularly.
I have used Petals and Stems for years and constantly get rave reviews for the arrangements that they send. I have an orchid from Petals and Stems that is now 2 1/2 months in bloom and still looks as great as the day it was delivered. We have a corporate account and I send flowers and or plants monthly and ALWAYS get calls from my clients telling me how beautiful the flowers and plants are. If you want to impress someone, send them flowers from Petals and Stems. The service couldn't be more efficient and friendly; the whole crew at P&S is intent on making the customer happy.