Don't rely on the date "to pick-up" that they quote you on your reciept. My shoes were finally ready three days later than what they had promisd me. Manager was very nice but ineffective...it was always someone elses fault. I have no complaint regarding the workmanship performed on my shoes. I was just disappointed that I couldn"t wear my favorite shoes as planned. In the future I'am going to take my business somewhere else.....a business that under-promises but over-delivers.
The strap on my rolling garment bag broke that hooks it to a second bag and though it was under warranty,it is quite large and would have had to pay shipping both ways! Cobblestone was able to replace it for me quickly and inexpensively! We use our luggage ALOT and use the strap so we were quite pleased!! They do good work! My boots are there now to be stretched!I think they shrunk!! hah
I don't know what's wrong with this guy but I am a frequent shopper at this establishment and the staff has been nothing but friendly and courteous going out of their way to assist me with all of my requests. Things Remembered in the Northpark Mall is the only store I choose to frequent when needing engraved items.