My name is Michell Walter McGill, I have lived in Paulding County for 55 years. In those 55 years, I have been a Dental Assistant 21 of those years, worked as a Orthodontic Assistant, and taught dental assisting at a local college as well as worked in the Pharmacy at CVS, and Substituted in the Paulding County School System, Paulding County Boys and Girls Club and as well as my husband Marvin.
Marvin works with at risk young men in the county. Single Mothers raising Male children, and he is a Minster, just to name a few. (One should never judge a book by it's cover.)
The first day I went in the office the girl Nicole was so nice and pleasant. But when she found out I knew what, I was talking about, and understood the process more, and more she hated me. The office manages,changed some charges, I questioned, and she got so mad. She did not speak or acknowledge I was in the office. I went back, with in the same week to have a filing done, and it fell out with in two days. I called her back and told her it fell out, she offered me an appointment for seven days later. I asked her to let me check my calendar, she said okay. I called her back seven times, and she sent my number to voice mail 7 times. I have a problem with a business, that can pour syrup on you, until you recognize the game. Then they want to get rid of you. Well as an experienced person in the dental field . I'm not going back, because if I called you on November the 20th,15 about a filing placed on November 18,15, and the earliest appointment you offer me for an emergency is December 1,15. I am not a valued customer and you don't value me as a customer. That is consider poor care and poor customer service. I called her seven times back to back and she sent me to voice mail. After the 7th time she picked up the phone and hung up. ( In the words of one of my old bosses Dr. R.N.Pickron)} " I will not loose one patient, because of a rude and disrespectful staff member."} Well Nicole is rude to people she doesn't like, and the service is like a bad cake. Everything looks good on the outside , until you bite into it, and then you filing falls out. Six days before Thanksgiving and Nicole doesn't like you so she plays games. I am only speaking on my own experience and knowledge. I think, I would check around before, I would go to this place. As for Dr. Johnson, I really don't know, every one has a bad day every now, and then. But your staff represent you, and if that what I have to go on it a mess. All I can say is beware......... I hope no one else has the experience my husband, and I did. Ask your friends and neighbor's were they go to the dentist first.