Pulding Chrylesr Dodge Jeep Ram

I enjoyed my visit. But probably not use again. They told my son-in law a lie and did not even try to compensate him. He traded his truck and repeatedly told them he had original tired and rims go back on trade in. They told him no problem bring them Monday they would swap them out. They sold truck and called said bad news the tires gone. So do not believe them. That was underhanded Watch probably not use them again.

I purchased a new Dodge from this dealership on December 11, 2015. Our purchasing experience was as pleasant as that experience normally is. I love my new car! On the other hand, there has been trouble ever since! Due to Dallas Dodge not sending in correct paper work to my bank lender for my loan, it is currently January the 19th and my loan has yet to be funded. Not only is my first payment going to be late (with a possibility of this hindering my current credit score of 780), I will not receive my tag documents to transfer my tag on time (since my car hasn't really even been paid for yet). My schedule has to be rearranged so that I can make sure that I apply for a tag extension. I have found out all of this information due to me calling and inquiring. Dallas Dodge has not made any attempt to contact me to let me know what is going on. I have spoken with several people over the phone and my husband has even gone to the dealership. I am beyond unsatisfied with the costumer service that I have received since purchasing my car. When this is all settled, I will NEVER do business with this dealership again and I will NEVER recommend Dallas Dodge to anyone! I have never seen such unorganization and poor communication skills from a business this large in my life!

Every time I take my car in for service the lady service person, Carey, always goes above and beyond. She's the best!

Ill never go anywhere else again!!! Amazing people and my car looks brand new!!!

Excellent customer service, I could not be happier with the attention I was shown throughout the entire process.

Perfect customer service, perfect service, fast service. If perfect exist it will be dallas dodge.

I wa very happy with the work they did on my Jeep at the auto body shop

Everything about dallas dodge is 5 stars from the customer service to the repairs they did on my jeep. Beth is very, very helpful! I wouldn't go anywhere else!

Dallas Dodge did a great job repairing body damage to our Town & Country!! The appearance looked great and you could not tell any damage happened.

Great quick service! I will take my Jeep Compass back every time to Dallas dodge. Best service and nice people!

Worst Dealership ever. They lied when I bought my Dodge Ram and lied when I tried to get my refund for my GAP and extended warranty after I sold the truck. KB and the little short fat sales guy are liars.

I have never heard of not covering the warrenty on a part due to having a rebuilt title . I went to the dealer to buy high quality parts and what i have gotten was a major waste of my time and money. I showed up at the dealership three mornings over a two week period only to be sent back to the house with nothing to show for my time, I paid 600+ dollars for a new not remanned rack-n-pinion unit . The parts dept. had to use my vin to get the part info but never said there was not warrenty coverage on anything i put on this truck, after installing the unit ( another 203.00 ) there is a ton of play in the steering wheel . At first the guys at the parts counter tried to convince me that " play in the wheel is normal ". When i showed them a video of me driving and the amount of play in the wheel they sent a tech to look at it , and he confirmed that it was a faulty unit. Now after multiple visits and multiple calls they will not cover installing the part or even replacing it. After reading a few review sites , this is normal business for them.

I have had awful experiencewith this dealership, both on the sales and service side. The first time I took my car to be serviced here, the service department failed to update my software which resulted in several functions of my car not working properly. The associate bad mouthed the now ex-employee who assisted me the first time. I'm a customer, I don't care if you had a bad employee. Take responsibility of the situation and work to make it better! After asking the service department to look at an issue I thought I was having, less than a week later this issue has become a problem and is not working. I called and asked to get an appointment the next day since they failed to address the issue. Then I was essentially called a liar by the employee because she did not "recall" me asking her to have it looked at. Why would I make that up? Haven't you heard of "the customer is always right"?? This is a service industry.



I've called a different dealership and am dropping off my car next day. They also provide courtesy cars, which this dealership does not.



- Long waits for appointments (over 5 days)

- Failure to fix issues

- Rude service employees

- Failure to take responsibility for bad service



By reading the other reviews, it is apparent to me that bad service is a common occurrence as others have had similar issues as I have. Save yourself time, bad service, and future problems by going to a different dealership!