I'm sorry Mindy G. did not have a good experience with Yoho Brothers. I have just taken my third delivery from them in the past two years. My experience has been extremely satisfying. Their product is good and the prices fair. This year, my firewood was delivered within two days after I phoned in my order. I was phoned to confirm a delivery date and was phoned just prior to delivery. Doesn't get any better than that. I hope to continue getting my firewood from the Yoho family.