10/03/2009Provided by Citysearch -
This is over a period of several years so we're rather familiar with this restaurant. Many Chinese restaurants are not known for great service, but have great food. So expectations for service are minimal. If the servers take your order, give you tea and deliver food to you, that actually meets our expectations.
Sometimes you get that service here. However, more often than not you get unusually bad service. One senses it is a management/worker issue because this place is almost uniquely awful. We're talking Ishtar the movie, Gigli, Plan 9 from Outer Space terrible. Food service at Pelican Bay must be better than this place.
If you get a response at all from them it's a quick ""hai, hai"" and then you can proceed to wait and wait and wait... It's interesting to watch customers flailing their arms desperately trying to catch their attention, like we're all scrambling for that last helicopter before the volcano explodes.
Once when we somehow got a waiter's attention, he yelled at us for asking for water. We were very polite but it didn't matter. So he brings us bowls instead. I suppose it's better than nothing.
On one occasion we saw a more knowledgeable customer pay a waiter upfront before seating. Maybe that's the way to get decent service here.
The only reason we even go there is if we have guests who insist on going there, or it was over a period of years in a forlorn hope that they had a change in management. Nope.
They truly are Cupertino's finest No-Star restaurant (negative stars if possible).