I attend this theater often with my 7 year old daughter.
We go and see every childrens movie under the sun here.
It is a real shame that the customer service is so very poor.
Also, the policy and procedure that they follow to the letter is extremely rigid and ridiculous.
Recently, I had my coffee and half of a left over scone from the Starbucks across the street in a little bag.
We walked to the theater as usual and the staff would not allow me to bring my coffee and scone into the theater.
Also, we often will tandem skateboard down together and they will not allow you to give them the board to leave behind the desk.
I find this place to be a joke who doesnt think about their customer base at all.
5 bucks for a water is also really weak.
Obviously this is why you cannot bring in your coffee.
I own a shop in WLA and understand policies, however, sometimes it is a good thing to accommodate your customer base and make a reasonable exception.