I had visited last month just to find out how much it would be to bath my dog. The lady who attended me was very social & polite. The lady had told me they always had different methods in showering & that they wouldn't mind washing my dog. I found the place overall reliable but pretty pricey for just a shower but I know you get what you pay for. So I took my dog the week after my visit & I was supposed to pay $45 but they had trouble with my dog . My dog smelled the same & didn't look any different . They didn't bother to call to tell me that she wasn't cooperating with the workers. I was also charged $20 for dry shampoo & smelled like wet dog neither did her fur look clean. It was an hour & a half to see if she was done but found out she was done a long time ago. The worker who attended us the 2nd time didn't bother to call or inform me after she said she was gonna call. Overall it wasn't what I expected since your reviews are extremely good & attractive.