My boyfriend and I are new to road biking and decided it was best to check out a small shop where we could get personal assistance and advice. Right away it was evident that the staff were really pleasant. They answered all of our newbie questions and talked to us like we were people and not dollar signs. In the end, we chose two of the cheapest bikes in the shop, but this did not change their attitude. The owner and two of his employees spent a good hour adjusting our bikes to our specific needs, swapped out accessories for free and took $40 off our total price.I liked that the store was really clean and organized. Excellent experience and I don't regret my purchase.
I had a great experience at the Roll Polaris. I didn't really know what I wanted, but the salespeople were very patient and knowledgeable. When I picked up the bike I ordered, the staff made sure it fit me properly, added the accessories, and even helped me to put it on my old bike rack I brought from home. I am completely satisfied and ready to roll!
If you do need help with a specific need, part, bicycle, etc, try here. They have small parts in stock that no one else in the city has, saving you shipping on a shim or nut or similar part. All in all, I've had great service here almost every time I've gone in.