This visit was for a scheduled oil change on my F350 Diesel truck. Service writer, Tracy Welch conducted business in a very professional and courteous manner. During the oil change and multi-point inspection, the assigned Service Tech identified that the air filter was clogged. Prior to replacing same, Tracy brought it to my attention and left the decision to me rather than performing the service on his own. As I was scheduled to take this truck on a long trip within a few days; he also made a recommendation that I should consider replacing the fuel filter at this time. At no time did I get the feeling that he was attempting to up-sell the service. It appeared that he was making the correct recommendation for the proper service to my vehicle. It equally is important to restate the fact that he kept me in the loop as to the findings of the service tech prior to performing any additional service! I will continue to use East Tennessee Ford for my future service needs.
Tracy wrote up my service order and explained approx. how long the service would take. I advised that I would be walking to a restaurant for breakfast, and he offered to call me at the completion of the service. Once I returned to the dealership, Tracy gave me a full briefing on what service had been performed. We then spoke about a wheel balancing and alignment that I wanted to schedule in the near future. I find Tracy to be a very friendly and professional representative of the dealership. I will continue to have all my service work performed at this dealership.
Tracy Welsh was my service writer for a tire rotation and front alignment on my 2015 F350 Truck. I find Tracy to be a very conscientious employee of the dealership. He will take the time to advise what work will be performed by the technicians and asks as a conduit of information between the tech and customer.Any questions I had concerning the work were answered in a clear manner. Although this service took a little longer than initially estimated; Tracy kept me appraised of the status. I am happy with the service I receive at East Tenn Ford.