I don't know who the bad review was from but I totally disagree. I work with rescue and I love, respect, and appreciate all our vets but Dr. Clay has been my personal vet for more years than I can remember and I think he is absolutely the best. He's compassionate, knowledgeable, and honest about situations without being harsh, and has a wonderful staff. Steve and Nancy are Never rude. In my opinion he is a brilliant and kind vet and I feel fortunate to be one of his clients.