I have a Civic Hybrid and this is the 6th Honda I've owned...5 of them purchased from Continental. The Hondas are impossible to beat on reliability and durability but what keeps me going back to this dealer is the outstanding service they provide. Rarely do I need anything beyond routine maintainence. I am treated like a valued customer, get prompt attention, an understandable explanation of what my car needs, how long it will take and what it will cost. These folks have the patience of saints. I am not mechanically inclined and they answer questions and provide explanations and information in a way even I can understand. On several occasions they have been able to trouble shoot for me over the phone and save me lots of anxiety and unnecessary costs----most recently helping me when I locked my keys in the car!!! I can't say enough positive about them. They have my business for life!
2525 W Jefferson StJoliet, IL 60435
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I specially want to comment on the Service department, from the several times that we have taken both of our cars to get serviced we have never had anything stolen and the staff has always been really friendly. On one occasion we had one of the CD players in the car break and once the replacement was done they went out of their way to carefully package the CD's that had been stuck and mail them back to us without any fees.
I have been a customer for over 10 years now. They always have the best prices, are extremely knowledgable and friendly, and their service department is fast and honest. I personally have always worked with Dan and think he is the best!