WOW... Excellent Service I saw an online advertisement for a 2007 Lexus GS 450h (the hybrid), with low miles and I pretty much thought "this might be the car for me; I hope the sales team doesn't change my mind!" I have family in the new and used car business, and I know how it can be...and that you get a lot of flack at times. Well, all I can say is WOW. I contacted Nash Auto about the car, and he got right back to me with information, pictures and professionalism. Since I live up in the Hollywood area, I couldn't make it down to see the car until that weekend. When I was able to drive down, Eric (Internet Sales)took care of us. I was turning in a leased vehicle, so I asked if I could buy the car, then pick it up in a month, to avoid making double car payments - no problem. He made what could have been a difficult process easy. We were in and out of there in hours...and I owned a beautiful car! When I came by a month later to pick it up, it was painless and easy. If you have the chance to give your salespeople a pat on the back, or some special "kudos" for a job well done, I hope you take a moment to do so for Eric. If ANYONE I know is ever looking for a used Toyota or Lexus, I am sending them to Nash Auto! Take care and have a great day. And Tell Eric "Thanks" from me.
I have always been hesitant in going to the little used car lots that are normally found in the industrial areas of Santa Ana, Costa Mesa, etc. A couple of weeks ago my wife found a Honda Element on CarGur.com for sale at USA Motors in Costa Mesa (one of those lots). The car fit our needs and was priced right. It was a high-mileage vehicle so we weren’t expecting perfection just something dependable to use as a second car. The car looked good and seemed to drive well, but it had a lot of miles and I was concerned I might be missing something. We purchased the car “AS IS.” While signing the documents I expressed my concerns to Chris (salesman/part owner of the lot). He stated if we took the car to our mechanic and he found anything drastically wrong he (Chris) would work with us. We SHOOK HANDS on the deal. Well, our mechanic found a couple of issues that needed immediate attention. We contacted Chris and true to his word he worked with us fulfilling a promise he made on a HAND SHAKE. We negotiated a resolution that was satisfactory to BOTH of us. USA motors already had our money and were in no way obligated to help us, but they did anyway. We would recommend this dealership to any of our friends.
I'm computer savvy I spent 3 days on the Internet looking for the best deal possible on Lexus ISF sport, and every time my search lead me to Nash auto so I finally decided to make trip to Nash auto and see what they have to offer, when I got there I was impressed by their facility How clean, nice and warm atmosphere and it was no pressure sales technique I'm used to in the car dealerships..!!! One of the things that I thought it was very cool that when I decided to go for the test drive they handed me the keys to go on test drive by myself...!!!! I am always very skeptical so I waited for two months before I write my review because I believe if there was any problems it will show in the first month or so.... Seriously I could not be more happy with my purchase I will recommend NASH auto to anybody who is looking for Toyota or Lexus :-) And by the way ask for JR. Great guy to work with..