Valley Brokers failed to maintain the listing for our home for weeks upon end, even after the problem was called to their attention several times. Because of that, we felt they should be willing to negotiate a small reduction in their fee. Despite their OWN admission of our listing "having fallen through the cracks" and "having major problems" they refused any compensatory measures whatsoever. Our agent was okay, but the agency has a major attitude problem and is far too lax in over-seeing their listings! Yes, we sold our home, but I would NEVER recommend this agency to a friend!