They are dumb as a box of rocks and cant even get the name on your account right. When you ask for the info to contact their supervisors they refuse to give you any information. They will change stuff on your account without permission from you and then want to charge you extra for the changes that THEY made. I do NOT recommend anyone to their store. If you decide to use metro pcs I'd suggest you go to a different store because these people are straight up CROOKS!! The ONLY reason I even gave them 1 star is because it won't let me post this review without it.