South Tx Pulmonary & Critical

Appointment scheduling is horrible!!! Serious critical lung condition patients are not scheduled right away after the first initial visit. There is a 2-3 month appointment wait for this facility no matter what your condition is - if your insurance is not of good quality. Extended Wait times are stated to be due to medical insurance billing for low income families. Cash customers get faster treatment. If you do not call back to confirm your appointment, he will not see you on the day of your appointment. Make sure you let them know you will be there. If you forget your medication list, you will not be seen. If you have an emergency and miss an appointment, you will you will not be seen. Wait time is another 2-3 months regardless if in ER ect. Once you have your appointment, you will wait for 11/2 to 2 hours every time!!. 95% of the time Dr. Narang is spent talking into his mic, programming his voice (medical note taking software) and imputing your medical information information, instead of typing. This process should be done after hours and not during your medical visit. I have seen him for over a year and he is still doing this with his system as of 2014. It has gone a little better but and an excellent software. This medical note taking, billing and symptoms software - better billing process and is extremely time consuming. All visits are spent getting his software to work properly/recognize his voice and symptoms/pronunciation. This voice recognition programming should be done after hours not during patients valuable and critical time. Almost 1/2 of all symptoms are not inputed in to the system. Which is also bad for your diagnosis/symptoms and record keeping. If you do see him, make sure he takes down all your symptoms not just what he selects or feel fits for that visit which will prolong your diagnosis and treatment even longer. Visits and care is prolonged as long as possible. Sleep testing is done immediately but after you are diagnosed with a sleeping condition he asks you pay cash for machine particularly with low income individuals. If you are low income, elder, disabled ect he tells you, your insurance does not pay for it. I called my insurance and they did cover the device. He also does very little referring do to inconvenience "lazyness". He does not like corresponding with others much, even when a doctor has referred you to him. Lastly, he speaks in his native language whenever business concerns pop up during your appointment time. Everyone in his facility speaks English yet, speaking Indian/Hindi in front of your patients so you will not know what he is saying /understand and is extremely unprofessional/rude and should be done in private. Bedside manner is extremely odd.