1 stars

taffyhit 12/02/2008

costly mistakes

The pharmacy, #6992 on South Alameda, attempted to sell me prescriptions at full price, claiming that I had no insurance after the order had already been filled and my insurance cards submitted.

I was shocked and feared that I had actually been dropped from my insurance.

I called my insurance, who had me call Pharmacare who owns Caremark.

Finally, I had to call CVS-Caremark, take down a number, and have the pharmacy call and talk to them. This was all from using the phone number that is on the back of the CVS Caremark/ExtraCare card that they already had looked at and failed to use. After they finished the call, they did not call me back, I had to call them.

Had I accepted their conclusion that I had no insurance, it would've cost me $165.

Should I be expected to do their job for them? I contacted Sam's Club, who had already found this same information that CVS failed to a month earlier when I went there. Why didn't they take the time to be sure before telling me that I had no insurance, ... that it had been cancelled?

After an hour and a half of phone time, I returned to pay $35 instead of the $200 they were ready to charge me for their mistake. No apology was given. This is unacceptable.

Unless you are ready to do the pharmacy's job for them or are willing to risk hundreds of dollars, I recommend you take your prescriptions elsewhere.

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