Horrible service! We WERE steady customers, but one day our waitress completely neglected our table to the point where I had to flag down someone to get old plates taken and refills on water. It wasn't busy at all either! She just kept looking over us. So since I had dreadful service I didn't leave a tip. Which I feel is reasonable. She didn't deserve it at all. When we were leaving the restaurant I heard her ranting in Chinese and I had a feeling it was about us not leaving a tip. Anyway, we come today on September 17 at 4:30 (cause we like getting the steak after 4) and we end up with the same waitress! -.- She recognized us instantly cause as soon as she saw us she started speaking angrily and loud in Chinese to her boss. Obviously about us. And as predicted, the whole time we were there she avoided us! We had to flag down her boss to get refills. And we asked for two medium rare steaks from the man who makes the steaks and they were all dry so when we went back and asked for two more the man making the steaks gave us the "are you serious?" look. Like I was in shock! THAT'S YOUR JOB! Why be rude? When we said thank you to him he didn't even look up and acknowledge us. So when we were paying, the boss asks, "do you want to leave a tip for your waitress?" We looked right at her and said no. And the boss says, "but why this is a good restaurant?" We didn't even acknowledge that stupid question. Cause first of all it's rude to even ask if we want to leave a tip. And we didn't get acknowledged the whole time we were there so we didn't acknowledge him. Anyway, needless to say this restraunts service sucks and they EXPECT tips instead of actually earning it! DO NOT EAT HERE! Too many arrogant, obnoxious, entitled employees.