Let me start this review out b...
Let me start this review out by saying that my wife and I were fans of Bruno's Bath House for quite some time. It was only after finding out how they deal with bad situations that we felt compelled to write this review and warn people of what could happen. Over the Christmas holiday 2011 we boarded our two dogs at the facility located on First National Blvd for 11 days. On the sixth day of their stay, my wife received a phone call in the evening stating one of our dogs had been injured. She was told it was "nothing major", "the dog is fine", and he sustained only "superficial wounds to his ears." After speaking to the General Manager Shelly to ascertain the extent of his injuries and how they were sustained, my wife discovered that part of his ear was bitten off. She was told it had occurred during tug-of-war play and "it just happens to floppy eared dogs." She also found out that the incident happened two days prior to her receiving the aforementioned phone call. She was assured he needed no stitches or medical attention and his wounds were being treated with hydrogen peroxide and antibiotic ointment.
My wife called the facility back the next day to further discuss the incident. She was told that one ear was missing a small piece less than a centimeter in size and that the other had a superficial wound that may leave a small scar. The superficial wound happened the day she received the initial phone call. My wife asked if the dog had been in a dog fight, was he being toy aggressive (very uncharacteristic of our dog) and other similar questions to better determine how he was injured playing tug-of-war. Again she was told that nothing like that had happened, a dog was going for the toy in his mouth and got his ear instead, and that our dog was happy and still playing in the group.
Upon our arrival back to the area, we returned to pick up our dogs. My wife got our injured dog and took him outside to the vehicle where she could better inspect his injuries and see the extent of them. (See the rest of the review on google reviews)