ABSOLUTELY HORRENDOUS! I had my infant son enrolled at the Greenwood location. The first day his teachers were never notified he was enrolled. The director didn't even know he was in attendance! They advertise CCTV monitoring to help
parents feel assured and allow parents to review it at their request. My 8 month old came home a with a HUGE BRUISE on his nose. When I asked to see the video, they told me they first had to notify the "CEO" to review it and then decide if I would be allowed to view only a "section" that they had pre-approved. After several follow ups, I still was never allowed to see the video. I requested this so called CEO to contact me since she is NEVER at the center, which also never happened. They will charge you $5/day if you're late on your payment, yet several times when I've attempted to make a payment I was told to come back later or the next day due to the director being unable to find her record book, a person being left in charge for 2 days who did not know how to process payments, or to be told the director was out on a smoke break. I also was told while taking a tour before enrolling they offer 1 week per year will be charged at half the normal rate. It also states this in their parent handbook. When I attempted to utilize my discount for a family vacation I was told it only applies if I have been there minimum 1 year. I was directed to contact the director at their Embassy location and informed her it states no where in their handbook about the 1 year rule. She copped an attitude with me and said she would look into it and follow up with me. 2 days have passed with no response. I tried calling her 3 times to be told she hadn't come in yet or was in a meeting. I could go on and on! This place is a total joke with incompetent management. They will give you the run around and play catty little games with you. Do not waste your time, money or energy with these clowns. They are ripping off parents!