This is a great clinic. Those who have complained must realize that this is a very high volume, walk-in, underpaid staff that take cuts in pay to help the people who cannot afford the high cost of other vets. Their cost is minimal and their time is stressed. So to go hunt files in another location will not be on their priority list with sick animals coming in droves. It is a shame some think they need attention above the sick animals but they should find a more expensive, polished vet clinic. For me, they are a Godsend to my animals, Where other vets clinics high cost let my animals suffer knowing I did not have a lot of money in the hundreds where this clinic is not robbing us blind. So the little inconveniences are justifiable. Thank God for this clinic. None compare to the cost, efficiency, and open 7 days a week, no appointment needed just come in. And because these vets work under these conditions let's me know they truly care for my animal.