5001 S Padre Island Dr, Corpus Christi, TX 78411
They are horrible! I have been trying to get a pair of leather recliners for the last two months and they can't get it right. Then when I went to the store for a refund, they claim to not have a restroom for my 4 year old to use. They offer me another recliner since the one I wanted has since been discontinued, but want to charge me extra and for the shipping even though I have already paid it. Paperwork lost, phone calls not returned, being hung up on, and a manager that is unreachable. I am still fighting just to get my money back. Please do yourself a favor... do not shop here.
Ok, first, do not shop at Ashley Furniture. The ineptitude of the staff, from the manager down, is mind blowing. We ordered two leather recliners in February. The salesperson stated that they were being discontinued but that ordering them was no problem. A month later, our chair were delivered, except that they were upholstery instead of leather. It seems that the salesperson did this to several people, tell them that they could get the discontinued chair and ordering the cheaper upholstered chair instead. The manager wouldn't confirm this, but he stated having dealt with it a lot and that the salesperson no longer worked for Ashley. He, by phone, claimed to have the right chair ordered. Another month later, the delivery truck showed up with, SHOCK AND AMAZEMENT, the wrong chairs again. I accepted the chairs, but after trying to sit in them for a little while, they were terribly uncomfortable. We drove to the store in hopes of getting something that we liked. After all of this, they tried to charge us the difference in price between our original chairs and the new ones AND they wanted to charge us for delivery, again. To avoid losing it on the staff, I just asked for a refund. They stated that that wasn't a problem, they just had to pick up the chairs and then we could call in and have our money refunded. They claimed not to have the paperwork on the day they picked up the chairs on Thursday. Said that they would call on Friday. They didn't. Called Today, on saturday, and they tried to refund me $3,000 instead of the $1,000 that we were owed. Nice guy that I am, I informed them of the mistake. OF course they had to have the manager approve the change. They put me on hold and then hung up on me. NEVER BUY FROM ASHLEY! Finally got the refund put through. Please folks, don't put yourself through what I have.
I had a great experience at the Ashley store and would always recommend it to my family and friends.
Hi Jason, Thank you very much for the wonderful review. I am very pleased that you had a great experience at the Ashley HomeStore, as it is our goal to deliver nothing but the best to all our customers. As a fellow business owner I can appreciate your review and sincerely thank you for taking time out of your busy day to post your experience with us. Thank you for your business and we look forward to serving you again at the Ashley HomeStore in Corpus Christi.
I ordered my furniture on August 22 and was assured that they had plenty in stock and it would be delivered in 3 weeks. We are now going on 5 weeks and I have been told our furniture has a load date of October 19 and that I may receive my furniture a week from that date. I was told to contact them again since that date could possibly change. The contract states that all
backorder purchases might take 2 to 8 weeks to be delivered and my items were not on backorder. October 19 is past the 8 week time frame. Buyer beware.....if you need your furniture quickly or within a reasonable amount of time purchase it elsewhere. I will not be going back.
Hi Mary, we are very sorry to hear about your experience with Ashley Furniture HomeStore. Since these poor experiences occurred, Ashley Furniture HomeStore in Corpus Christi has been taken on by new ownership (on May 15, 2010) and we are dedicated to rebuilding a strong customer service department and drastically increasing customer satisfaction. We are also dedicated to improving the reputation of this location and ensuring that our customers are beyond satisfied anytime they do business with us. We hope that you will reconsider your decision and come visit us again. Please feel free to contact Ben in customer relations at 800-416-1124 and we would be happy to resolve any issues.