From the very beginning my experience was exceptional! I emailed a question on their website and almost immediately got a response from the owner Pat. Pat answered my questions and scheduled an appointment for me. The brunette who gave me the spa/salon tour was funny and charismatic, and really set the tone for my experience. Kelsey, my stylist was amazing! With little to go on she created my vision and the look is flawless. She's a talent, and I felt privileged to be in her chair. Being in management, I took notice of how highly she spoke of the spa and her boss. Which speaks volumes to the kind of service you will receive. Happy staff=happy clients. The blonde who checked me out was also very charismatic and I left there with a huge smile on my face. I am a New regular!