We had a party there and like most parties all the prices are worked out in advance so there is no sticker-shock, and hopefully no unpleasant parties. While this was supposed to work that way; unfortunately it did not.
The restaurant has a nice buffet but I suppose that doesn't pay the bills so they try to sneak extras on the patrons. Now it's one thing if you disclose it to people that they have to pay more for certain things but it's another if you don't say anything, let people think it's part of the buffet and 'slam' them at the end by charging for things the restaurant intentionally never revealed.
While we had all the prices worked out, on the day of the buffet/ party they asked guests if they wanted wine and bottled water (yes, regular bottled water easily available at Publix, which Blue Moon charges four times the price for). The guests probably said yes, not knowing that it was not part of the package. The staff never asked us in advance or received any authorization to add these upcharges which by law is required if you're going to increase the tab on someone at a large gathering.
They also charged us for three people who didn't even show up, even though that was revealed to them from the start, not only that but they tried to sack us for the tax and tip of these three guests that weren't even there! We called the owner, “Chef,” Mariela Cournoyer--part owner and the head chef's wife--who said she would send us a gift card to 'make up for things.' No gift card was ever sent. We even called to get things straightened out but again our calls were never returned.
In short, this restaurant is run by a bunch of thieves who intentionally try to swindle your money by offering things you never agreed to, they intentionally don't disclose upcharges and offer things that were never supposed to be offered in the first place. It's sad because this once was a great restaurant but under the new ownership this place has become insanely overpriced and resorts in sleazy and slimy practices to pad their profits!