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Buckeye Home Medical Equipment

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Business Details

BBB Rating:
A+
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BBB Accredited businesses follow the BBB Code of Business Practices and pay a fee for accreditation review and monitoring. Accreditation is not a BBB endorsement or evaluation of the business’ product quality or competency in performing services.

BBB Rating and Accreditation information may be delayed up to a week.
Hours:

Regular Hours

Sat - SunClosed

Extra Phones:

TollFree: (800) 706-2272

Sponsored Links
Brands:
Core Products, Drive, LifeStrength
Payment method:
discover, mastercard, visa, amex
Location:
We are in Suite A on 1150 Perimeter Park Dr Cookeville TN 38501
Amenities:
  • Oxygen Delivery and Service
  • 24/7 on call for oxygen patients
  • Custom Diabetic Shoe fitting
  • Custom Mastectomy Items
AKA:

Buckeye Home Health Center

Categories:
Oxygen, Home Health Services, Home Health Care Equipment & Supplies, Hospital Equipment & Supplies, Medical Equipment & Supplies
Other Information:

Parking: Lot, Free

Wheelchair Accessible: Yes

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Reviews

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Posted: 3/19/2015

Overall

Recently got a cpap machine through Buckeye of Cookeville and the experience did not start off well. First of all I showed up early to my appointment for "fitting" of my mask and sat around waiting to be seen for well over an hour, afterwards another disgruntled customer comes in throwing a fit about his cpap supplies that he had been waiting for from Buckeye that they did not have - so I have to wait some more while they deal with this guy.

Now I've worked in customer service before, and I know that unhappy customers are sometimes a part of it, so I shrugged it off.

The guy who did the "fitting" (I use quotations because he just said oh this one looks like the right one and I was on my way...) seemed professional until he started playing on his phone during my appointment...

So I've been on my cpap for going on 3 months now and have had trouble everytime so far with getting my monthly supplies. I call to get the order put in to get approval for my insurance, then I never hear from them, then I call again, and they act like this is the first time I've called them about it.

Hell one time I had to walk around to the offices in behind the front desk and knock on someone's door to ask if anyone was ever going to come operate the front desk or if I was just going to have to stand there some more...

If it wasn't for my insurance, according the people at my doctor's office, and the fact that the only other place I could deal with is out of state, I would not do anymore business with these terrible people... It's like walking into a sorority every time I walk in... No one even pretends to care about their job and treat the establishment as a place of business. VERY UNPROFESSIONAL! STAY AWAY!

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Updated: 3/19/2015

Posted: 1/28/2014

Overall

We are very unhappy with Buckeye of Cookeville. They are dishonorable, selfish, and dishonest. We bought a handrail apparatus from them for my elderly mother's commode so she would not fall. She has advanced Alzheimer's. When we got it home and installed the rails, they were flimsy and cheap, and neither safe nor acceptable. We assumed the management of Buckeye would simply refund our money or give us a store credit. Wrong! They say that when a customer buys an item from them, once it is opened they will not take it back! How is a person to know if something is unacceptable until they open it? So, BEWARE of this company. Or, perhaps I should say to the owners and management of Buckeye:: if you wanted to deplete the bank account of an elderly woman suffering from Alzheimer's, and give her nothing of use in return (we will throw the junky rails in the trash), then congratulations--you pulled it off.

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Buckeye Home Medical Equipment

1150 Perimeter Park DriveCookevilleTN 38501

(931) 526-5545

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Buckeye Home Medical Equipment

1150 Perimeter Park DriveCookevilleTN 38501

(931) 526-5545

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