I was a patient of Dr. Carlin's Cat Clinic in Conway. I absolutely loved his services! He and his secretary were always the sweetest people and wonderful with our animals. When Dr. Carlin retired, he sent all of his patient's records to Hartman's. I was under the assumption that this meant they were a good place to take our girls.
The first clue I received that things were not going to be so easy should have been when I called to make an appointment. The secretary answered the phone with ""Please hold"". I did just that and 15 minutes later still was on hold. No ""sorry, we need you to wait a little longer"" or anything. When I hung up and called back, they told me that the vet I needed to speak to had literally stepped out 5 minutes ago - when I was waiting on hold!
I finally got an appointment set for Saturday morning. We arrived about five minutes before our appointment time. We had emphasized to the vet that our girls were terrified of dogs. She understood and said that they would try to make it as convenient for us as possible.
When we arrived, there were seven dogs inside the waiting room. It was to be expected, as it *is* a vet on a Saturday. Fortunately, we had an appointment, so we figured it would be no more than 15 minutes before they had a patient room available for us. The lady at the front desk practically snubbed us when we walked up, acting as though we didn't have an appointment. I had not only confirmed the appointment over the phone, but had received an email confirmation as well...
We took a seat two two terrified kitties and waited. In the time it took to get in, a woman with 3 dogs walked in stating to the front desk that she had no appointment. ""Oh, well, since they're just here for shots, we'll get you in."" - they were in a patient room while we still were waiting for our scheduled appointment.
Another lady walked in with a teenie mewing kitten. They were turned away for some reason.
We waited for a full hour. We watched dog owners come and go, but still remained sitting waiting for any word that our appointment would be honored. Finally, after it hit the 1 hour mark, my husband insisted that we leave. I couldn't exactly blame him.
We called later to explain why we walked out on our appointment. The lady on the phone was extremely rude and told us that ""emergency appointments happen on Saturday!"" . I'm sure that they do, but it is considered to be considerate to let the people who had the scheduled appointments know that it will be a little longer and at least apologize! On top of that, three dogs getting their shots is NOT what should be considered an 'emergency'.
I'm not sure if the lady at the front desk just hates cats or what, but I'm certainly never going back there. I can't believe that Dr. Carlin recommended them to us. Maybe the vet is wonderful. Sadly, we'll never know because the lady who represents them at the front desk is extremely rude and inconsiderate.