The most awful family practice ever! I have been a patient for over 12+ years, but in the last 3 or so years, you cannot get through on the phone line to make an appointment, get results, etc. The phone is either busy or you are put into an automated system which tells you there is a high call volume and they will be with you shortly. I was on hold today for 43 minutes (luckily, I was at home and had the phone on speaker). When you complain, they tell you it's because of the "new" system. A 3-year-old system is NOT new. Fix it! There is absolutely no reason for a relatively small family practice to have hold times this long. When I push #1 to make an appointment, I should not have to wait more than a minute. There are much larger practices/hospitals that have live people answering their phones. The front desk staff is rude, ignorant and not interested in helping. How do you NOT answer a phone that's been on hold for 43 minutes? Is there no indication on their side? Does a phone even ring on their end? Such a lazy way to do business. My physician left the practice (good for him!) and I will certainly not be returning. Wait times in the office run 30 minutes to an hour (more on the latter). Wait time in the room is another 20 minutes, if not more. This is NOT to be blamed on managed care. This is to be blamed on laziness, ignorance, and a total lack of patient respect. The insurance I pay for is paying for these salaries, so I expect the utmost respect. These people are supposed to be providing a service to me. I will be reporting this practice to the AMA, as well as my insurance carrier. This is totally unacceptable!