This place is kind of hit and miss. If you catch them on a good day, its usually a pretty good experience. If you catch them on a bad day, the experience is not very good. The owner comes off as a know-you-better-than-you-know-yourself type and is not exactly pleasant. The counter staff are usually pretty good and I have always found them to be helpful. The range guy is usually pretty good, but on busy days you will find yourself sitting for 45 minutes before they call a cease fire so you can walk down range and put up your target. It's better than it used to be. Years ago they hired a bunch of young men that were as mature as sixth graders. Now the staff is a lot better.
I had several issues with a new gun that I purchased at another location. Nick and Terry were awesome and helped me fix all my issues. Nick is a great gunsmith and Terry has great general knowledge of guns and people skills. They both did everything thing in their power to help me even when they didn't have to. When I bought a scope a week later, I had problems with it and Nick helped me again! Had a great time, fun place to shoot. Range officer talks a little loud, but he has been on the range with the guns for probably twenty years. Super nice guy answers all questions!
Just bought a marlin 60 model .22 at another location. I took it to this range for the very first time to shoot. I had problems from rounds I had purchased at a gun show, they jammed with every shot. The staff at The Gun Emporium did everything they could to help fix the issue with my gun, when they didn't have to. I had not purchased my gun there nor the ammo!!! This is a really nice place to shoot, I will be back. Oh, and don't think the range officer is yelling at you, he just talks really really loud. Super nice good old boy.