1480 Concord Pkwy N No, Concord, NC 28025
Fax: (704) 788-1017
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The Best experience Yet! I had been struggling with my vision for over a year and Dr Najla Malak-Majdalani was absolutely wonderful! She is a wonderful person and Wow she surely knows her stuff! I can't say enough good things about her! After a year of not being able to see correctly, I can happily say, I Can See, no more reading glasses for Me!!!! If you dont have an Eye Dr that you absolutely love, well search no more!
Without a doubt, the worst customer service I have ever encountered.
Bought a refrigerator and dishwasher on 9/17, got the delivery/installation scheduled for 9/20 and left the store feeling very good about getting a good deal on good appliances.
Then the nightmare starts.
The delivery confirmation call came on 9/21 from sears informing me that I was all set to have my appliances delivered on 9/22. I then got a call from James Staley construction- the 3rd party company that actually does dishwasher installation for sears (a tidbit of information that was omitted when I bought the appliance) and was told they could come on Wednesday to install.
See, the thing the sales clerk forgot, is that their 3rd party contractors CAN'T make a 2 day schedule turnaround- the SLA that James Staley and Sears has is for at least 3 days.
Based on the clerks scheduling, I took the day off from work on 9/20. I don't get paid for time off, and due to the incompetence of the clerk, I was now in a jam.
I called the manager, Stephen, and started working with him. He understood my problem, and vowed to work with me to get an after hours install on the books so I would not miss anymore time from work. The $150 installation fee was also refunded.
Well, I never heard from Stephen again. I called Sears back, and got a manager who was there on an interim basis because Stephen was not at work that day. He began by telling me that after hours installations don't happen, but he would check with Stephen and get back to me. Never heard back from him either.
After 3 days, I independently contacted James Staley Construction, and scheduled another afternoon off from work (paycheck is going to be small this time) for the install. When they showed up, I was informed that due to the location of the dishwasher in my kitchen - not immediately next to the sink- they would be unable to do the install (or they may run the risk of losing their contract with sears to do the installs).
Now, it seems to me that this would be great information to know prior to sending someone on an installation call. This would save everyone lots of time and money. I feel that Sears is on the hook to understand the installation before they commit to doing it. Same goes for Staley construction.
So I called Stephen back. After dealing with one of his underlings, Belinda (who was ZERO help), she finally told me that there was nothing Sears would do for me, and they were done.
She went on to explain that this was no big deal because the delivery/install fee was already comped. Wait a second- this was comped because you made a mistake! You still owe me an install!
In a last ditch effort, I called Stephen back. Stephen had 2 things... a fake "I'm sorry" attitude, and the number of the installation department , suggesting I call them to find out if one of the Sears installers would do this 'alt' install.
Nice customer service Stephen. Of course, he doesn't understand that because he does not know what customer service means.
So now I have my old dishwasher still hooked up (read: it has not been hauled away) and the new one in my garage waiting for installation.
Sears has good prices, yes, but if you do not have a vanilla install- oh, and you better know what a vanilla install is because they won't tell you- stay away.
The management team there lacks the competence and business fortitude to truly take care of their customers.
I will NEVER, EVER buy ANYTHING from Sears again.
you know at first when i thought of sears i thought of old people but now i think of knowledge. during this past weekend I've been shopping for a weed wacker. i went to home depot, lowes, ace, and even osh trying to find a good machine and what makes it good. when i first got there it took about 8 minutes before i was approached by a sales person his name i wont forget (jaime) this very young man blew me away with all of the knowledge that he gave me about each and every model craftsman or not! i learned every detail of every option and future. he even told me how to keep it in great shape just by doing simple and FREE things!! i feel like i know everything there is to know about all the wackers there are hell even mine!! this was a wonderful experience i can wait until i need another big item from sears and i know who im gonna see when i do!! lol